Talk to us

Ask your question in the chat box and one of our parenting coaches will reply as soon as they are free.

Our opening hours are:

  • 12:30-19:30 Monday
  • 10:30-16:30 Tuesday
  • 09:30-16:30 Wednesday
  • 12:30-19:30 Thursday
  • 09:30-16:00 Friday

If you’re under 18, you can get free and confidential support from Childline. Call 0800 1111.

Talk to us
Talk to us

This service is being delivered as part of the See Hear Respond initiative and funded by the Department for Education.

If you’re a parent or carer affected by Covid-19 in England, we’re here for you. We can usually help if you are expecting a child or caring for anyone who is:

  • under the age of 18,
  • has a special educational need and are under the age of 25,
  • not already supported by social services in England.

If you’re not sure if we can help, it’s okay to chat to us. You can tell us about yourself and, if we can’t help you, we’ll find someone who can.

We won’t judge you or blame you, whatever you are going through. No issue is too big or too small.

Our support is free, and we can talk about what kind of support works for you.

This service is funded by the Department for Education

and provided in partnership with Barnardo’s  

Need to talk to someone right away?

Parents and carers

The Give us a Shout text service is available 24/7 and is free on all major mobile networks. Text Shout to 85258.

If you’re worried about a child’s safety, call NSPCC on 0808 800 5000. If you’re worried about a child’s health, call 111. In an emergency, call 999.


If you’re under 18, call Childline on 0800 1111. You can also text Shout to 85258. Both services are free.

If you need urgent help from the police or a hospital, dial 999 from any phone.

How live chat works

Log in securely with your email address to start speaking to a parenting coach. If we recognise your address, we’ll send you a quick email to verify it’s you. You’ll also be able to see your chat history.