1:1 chat service is not available
Our 1:1 chat will be closed over the Easter weekend, from 7.30pm Thursday 28th March. We’ll be back online at 10:30am on Tuesday 2nd April.
Our normal opening hours are:
- 12.30pm - 7.30pm Monday
- 10.30am - 4.30pm Tuesday
- 9.30am - 4.30pm Wednesday
- 12.30pm - 7.30pm Thursday
- 9.30am - 4pm Friday
You can still visit our
online advice for support on a range of topics.
If you need help, contact one of the organisations below.
If you need help now:
- Call 999 in an emergency.
- Local councils also have an emergency out-of-hours telephone support for a variety of issues. Find your local council.
If you’re worried about a child:
- Call the NSPCC Child Protection Helpline on 0808 800 5000.
- Call Childline on 0800 1111 (for under-19s). Or visit childline.org.uk
- Call 111 or visit 111.nhs.uk for non-emergency health concerns.
For mental health support:
- Text ‘Shout’ to 85258 if you're struggling to cope.
- Call Samaritans talking service on 116 123 or email jo@samaritans.org.
- Call CALM (Campaign Against Living Miserably) for men on 0800 585858. There’s also a live chat 5pm to midnight.
- Call suicide charity Papyrus (for under-35s) on 0800 0684141. Text 07860 039967 or email pat@papyrus-uk.org
- Call The Mix (for ages 10 to 25) on 0808 808 4994. You can also email, live 1:1 chat between 3pm-12am or text THEMIX on 85258.
For domestic abuse support:
- Call the National Domestic Abuse Helpline on 0808 2000 247, 24 hours a day. Or chat online 3pm -10pm Monday to Friday.
For food or housing support: